How We Rate Casinos
At allthingsnext.com, we've developed a comprehensive methodology to evaluate online casinos operating in Australia. Our ratings are designed to help Australian players identify safe, fair, and entertaining gaming platforms. Below is our detailed breakdown of how we assess each casino.
Licensing & Regulation
Licensing and regulatory compliance is our most critical evaluation criterion. We prioritise casinos holding valid licenses from recognised authorities, including:
- Malta Gaming Authority (MGA)
- UK Gambling Commission (UKGC)
- Curaçao eGaming License
- Australian State-Based Licenses (where applicable)
We verify that casinos maintain current licensing, comply with local Australian regulations, and demonstrate transparent ownership structures. Any history of regulatory violations significantly impacts ratings.
Game Selection & Software Providers
We evaluate the breadth and quality of gaming offerings, including:
- Slot machine variety and RTP percentages
- Live casino games (blackjack, roulette, baccarat)
- Table games and specialty games
- Software provider reputation (Microgaming, Pragmatic Play, Evolution Gaming, etc.)
- Game updates and new releases
- Fairness certifications from independent testing labs
Bonus Terms & Wagering Requirements
We analyse bonus offerings with particular focus on transparency and fairness:
- Clarity of terms and conditions
- Wagering/rollover requirements (we favour lower multiples)
- Maximum cashout limits
- Game contribution percentages
- Time restrictions on bonus validity
- Availability to Australian players
Casinos with unreasonable terms or hidden conditions receive lower ratings.
Payment Methods & Withdrawal Speed
We assess the accessibility and efficiency of banking options:
- Available deposit methods (credit/debit cards, e-wallets, cryptocurrency, bank transfers)
- Withdrawal processing times
- Currency support (AUD preferred for Australian players)
- Transaction fees and minimum/maximum limits
- Security of payment processing
- Support for Australian payment providers
Customer Support
We evaluate the quality and accessibility of customer service:
- 24/7 live chat availability
- Email support responsiveness (target: under 24 hours)
- Phone support availability
- Knowledge base and FAQ comprehensiveness
- Staff professionalism and problem-resolution ability
Mobile Experience
We assess the quality of mobile gaming across platforms:
- Responsive web design functionality
- Dedicated iOS and Android app quality
- Game loading speed and stability
- Interface usability on smaller screens
- Feature parity with desktop versions
Responsible Gaming Tools
Responsible gaming features are essential for player protection:
- Deposit limit setting options
- Self-exclusion programs
- Cooling-off periods
- Reality check reminders
- Links to support services (Gambling Help, Lifeline, etc.)
- Conspicuous responsible gaming messaging
- Age verification procedures
Our Rating Scale
We use a 1-10 point scoring system to provide clear, at-a-glance assessments:
- 9-10 (Excellent): Exceptional across all categories. Highly recommended for Australian players.
- 7-8 (Good): Strong performance with minor areas for improvement. Trustworthy and reliable.
- 5-6 (Average): Acceptable standards but notable weaknesses. Approach with caution.
- 3-4 (Poor): Significant concerns regarding safety, fairness, or user experience.
- 1-2 (Not Recommended): Critical issues with licensing, regulation, or player protection. We do not recommend these casinos.
Final ratings are calculated by weighing each criterion according to its importance, with Licensing & Regulation carrying the greatest influence. Reviews are updated regularly to reflect changes in casino operations and player feedback.